1. Introduction

Welcome to FRE Media ("we," "us," "our"), accessible at www.fremedia.com.au. Your privacy is paramount to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you use our services, visit our website, or interact with us. By using our services, you consent to the data practices described in this policy.

2. Scope and Consent

This Privacy Policy applies to all personal information collected by FRE Media through our website, services, and any other digital platforms we operate. By accessing our services, you agree to the collection, use, and sharing of your information as described in this policy. If you do not agree with our practices, please do not use our services.

3. Information Collection

We collect information from you when you use our services, including but not limited to:

• Personal Information: Such as name, email address, telephone number, and any other information you provide when using our services, signing up for an account, or interacting with us.

• Usage Information: Information about how you use our services and interact with our website, including IP addresses, browser type, and session durations.

• Third-Party Service Information: For services requiring GoHighLevel, Facebook Ads and Google Ads we may collect information related to your use of these platforms through FRE Media.

4. Information Use

The information we collect is used to:

• Provide, operate, and improve our services.

• Communicate with you, including responding to your inquiries and sending service-related messages.

• Analyze and understand how our services are used, leading to enhancements.

• Comply with legal obligations and enforce our agreements.

• For other purposes, with your consent.

5. Information Sharing and Disclosure

We do not sell your personal information. However, we may share your information with third parties as follows:

• Service Providers: To support our services, including GoHighLevel, Facebook and Google for functionalities such as marketing automation and content creation.

• Legal Requirements: If required by law or to protect our rights and the safety of our users.

• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Third-Party Services

Our services integrate with third-party tools such as GoHighLevel, Facebook Ads and Google Ads to provide enhanced functionality and a comprehensive digital marketing solution. These platforms may require access to your personal information, including but not limited to your email, phone number, and address, to deliver their services effectively. For more information on how these third parties handle your personal information, please refer to their privacy policies:

• GoHighLevel Privacy Policy: https://www.gohighlevel.com/privacy-policy

• Facebook Ads Privacy Policy: https://www.facebook.com/privacy/center/

• Google Ads Privacy Policy: https://policies.google.com/privacy

By using our services, you acknowledge and consent to the sharing of your personal information with these third-party services as necessary for the provision of our services.

Usage of Personal Information

The personal information we collect may be shared with third-party service providers like GoHighLevel, Google and Facebook to facilitate our services, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. Specifically, our servers and third-party service providers operate in various countries around the world. This means that when we collect your personal information, we may process it in any of these countries. However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

8. Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal information, including the right to access, correct, delete or transfer your personal information, object to or restrict its processing, and withdraw your consent at any time. The specific rights you have will depend on the laws of your country. For example, if you are in the European Economic Area, you have rights under the GDPR; in Australia, your rights are protected under the Privacy Act; and in the United States, specific state laws may grant you additional rights.

10. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. We use these technologies to analyze our service's use, personalize your experience, and to facilitate our marketing efforts. You have the option to accept or reject these cookies, and to know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

11. Information Security

The security of your personal information is important to us. We implement a range of security measures to safeguard your information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

12. Children’s Privacy

Our service does not target anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you become aware that your Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

13. Links to Other Websites

Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

14. Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be effective immediately upon the posting of the revised policy on this page. We will notify you of any significant changes to our Privacy Policy through the website or through other means, such as email. Your continued use of our services after any modification to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified policy.

15. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at [email protected]. We are committed to resolving complaints about your privacy and our collection or use of your personal information.

16. Your Rights Under the GDPR

For individuals within the European Economic Area, you have certain rights under the General Data Protection Regulation (GDPR), including the right to access, correct, delete, or limit the use of your personal data. If you wish to exercise any of these rights, please contact us directly. Additionally, if you believe that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection.

17. Your Rights Under the California Consumer Privacy Act (CCPA)

If you are a resident of California, you have specific rights regarding access to your personal information, the right to request the deletion of your personal information, and the right to be informed about the personal information collected about you and how it is used. FRE Media complies with the CCPA and ensures that California residents are able to exercise their rights under this law.

18. Australian Privacy Considerations

For residents of Australia, in accordance with the Australian Privacy Principles (APP), you have the right to access the personal information we hold about you and to request that it be corrected. We take steps to ensure that the personal information we collect is accurate, up-to-date, and complete. For any concerns or to make a request regarding your personal information, please contact us at the details provided.

19. Data Protection Officer

To ensure the highest level of commitment to data protection, we may appoint a Data Protection Officer (DPO). The DPO is responsible for overseeing FRE Media's data protection strategy and its implementation to ensure compliance with GDPR requirements. For any inquiries regarding our data protection practices, please contact our DPO directly at [email protected].

20. Use of Third-party Analytics and Advertising Tools

We may use third-party Service Providers to monitor and analyze the use of our service. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We ensure any third-party service providers are compliant with privacy laws and respect the confidentiality of your information.

21. Complaints and Dispute Resolution

Should you have any concerns or complaints about how we handle your personal information, we kindly ask that you contact us first to allow us the opportunity to address your concerns directly. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.